Here's how it works:
Simply submit your request to switch or replace your device or replace the device screen through our website. Just take your pick and we’ll deliver it to your doorstep, and exchange your device in any condition, giving you convenience and more choices.
Make the switch in just a few easy steps
We'll keep you connected in the fastest, easiest, and most convenient way possible.
Select a service
Select the service you would like to request - Device Switch, Device Replacement, or Screen Replacement
Choose your preferred device
You have the flexibility to choose your preferred device, ranging from Identical device to Like-for-Like (same model, different color) or even Like-for-Similar devices (different model and brand). Terms apply.
State of current device
Provide some basic details on the current condition of your device.
Delivery details
Provide a residential or office address for the device to be sent to you.
Payment details
Enter your credit card details or select bank transfer. Device Switch/Replace is subject to Service Fees, while Screen Replacement is a complimentary service provided as part of the 1Protect service plan.
Frequently asked questions
What is 1Protect with AppleCare Services?
- Screen replacement, accidental and liquid breakage, extended services and battery replacement plan embedded with AppleCare Services.
- No-questions asked (NQA) device switch, screen replacement, accidental and liquid breakage, extended services and battery replacement plan embedded with AppleCare Services.
- Device replacement, screen replacement, accidental and liquid breakage, extended services and battery replacement plan embedded with AppleCare Services.
Who is eligible for 1Protect with AppleCare Services service plan?
- Purchase a new iPhone from Apple Authorized Retail Partners.
- You may enroll to the service plan within 60 days from the date of the purchase.
Can I opt to upgrade to a device of a newer generation or to higher specifications?
What are the applicable service fees?
- Switch Fee: 20% of the device Recommended Retail Price (RRP).
- Replacement Fee: 25% of the device RRP.
- Screen replacement: Php 1,800.00 per screen for either front or back, or Php 3,600.00 for both screens
- Other repairs beyond screen replacement: Php 7,400.00
What is the service contract term for 1Protect with AppleCare Services?